Contact Us

Nodal Pay is a pre launch product being built in India. The application is not yet live, and the contact channels below are being set up in stages. They are expected to be fully staffed from the day we launch; until then, we monitor them on a best effort basis and reply as quickly as we can.

If your question is about how the product is designed to work, the Help Centre and the FAQ on our homepage may already have the answer.

General enquiries

For questions about the product, partnerships, media, careers, or anything not covered by the sections below, write to [SUPPORT EMAIL].

Please use a short, descriptive subject line and include any relevant context in one message, this helps us route and answer your enquiry faster.

Grievances

If you have a complaint or concern about Nodal Pay, this website, or how we handle personal information, you will be able to contact our Grievance Officer, whose details will be published before launch:

• Grievance Officer: [GRIEVANCE OFFICER NAME]
• Email: [GRIEVANCE EMAIL]

Our full complaints process, including escalation steps and planned timelines, is set out in the Grievance Redressal Policy. This role is intended to operate in line with applicable Indian law, including the Information Technology Act 2000 and the Digital Personal Data Protection Act 2023.

Security reports

If you believe you have found a security vulnerability in this website or in our upcoming application, please report it privately to [SECURITY EMAIL]. Do not share details publicly before we have had a reasonable opportunity to investigate.

Guidance on what to include in a report, and how we plan to handle disclosures, is available in our Security Disclosure Policy.

Registered office

[LEGAL ENTITY NAME] ("Nodal Pay")
[REGISTERED OFFICE ADDRESS]

Email is the fastest way to reach us for day to day queries. Postal correspondence is best reserved for formal or legal notices.

Get launch updates

We do not run a separate mailing list form on this page. To register interest in the app, use any of the Get the App buttons on the homepage and choose the Notify Me option. The notify list will be activated closer to launch.

Expected response times

Because we are pre launch, the timelines below are indicative only and may vary while the team is small. Formal service standards will be published before launch.

Channel	Planned first response
General enquiries	Within 3 working days
Grievances	Acknowledgement targeted within 48 hours, as described in the Grievance Redressal Policy
Security reports	Acknowledgement targeted within 3 working days

If you have not heard back within these windows, please send a polite follow up quoting your original subject line, and we will prioritise it.